1. Introduction
Global Genie Marketing and IT Services Pty Ltd (ABN 28 676 213 844), trading as Cleaner Buddy (“we”, “us”, or “our”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use cleanerbuddy.com.au (the “Website”) or submit a service enquiry, quote request, or expression of service interest through our platform.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Cleaning services facilitated through this Website may be provided either directly by Cleaner Buddy or by our associated independent Service Providers. This Privacy Policy covers the collection and handling of your personal information by us through the Website. Where your enquiry is forwarded to a Service Provider, that Service Provider’s own privacy practices will govern how they handle your information after receipt.
2. Information We Collect
We may collect the following personal information from you when you submit an enquiry, quote request, or service interest through our Website:
• Your full name and contact details (phone number and email address)
• Your service address and property details (residential or commercial)
• Details of your cleaning requirements, including the type of cleaning service, frequency, property size, and any special instructions
• Any other information you voluntarily provide in your enquiry or when contacting us
We do not collect or process payment or financial information through this Website. We may also automatically collect non-personal technical data such as your IP address, browser type, and pages visited, for website analytics and security purposes.
3. How We Use Your Information
We use your personal information to:
• Receive and process your service enquiry, quote request, or expression of service interest
• Arrange cleaning services directly where Cleaner Buddy is providing the service, including contacting you to confirm service details and scheduling
• Forward your enquiry and contact details to our associated local Service Providers where your request is to be fulfilled by a third-party operator
• Communicate with you regarding your enquiry, quote, or service, including follow-ups and service updates
• Respond to any questions or concerns you raise with us
• Improve our Website and service delivery
• Comply with our legal obligations
We do not use your personal information for direct marketing without your consent and do not process payments or confirmed bookings through this Website.
4. Disclosure to Third Parties
Where your service enquiry is to be fulfilled by one of our associated Service Providers, we will share your personal information — including your name, contact details, service address, and description of your cleaning requirements — with that Service Provider so they can contact you directly. By submitting an enquiry through our Website, you expressly consent to this disclosure.
We may also disclose your personal information to:
• Technology and platform service providers who assist us in operating the Website
• Government or regulatory authorities where required by law
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Once your information has been shared with a Service Provider, that Service Provider’s own privacy practices govern how they handle your data. We are not responsible for the privacy practices of our Service Providers.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data is stored securely and access is restricted to authorised personnel only.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. You provide information to us at your own risk.
6. Cookies
Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymous usage data. You may disable cookies through your browser settings; however, some features of the Website may not function correctly if cookies are disabled.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to request that any inaccurate information be corrected. To make such a request, please contact us using the details in Section 9 below.
We will respond to access and correction requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth). Please note that once your information has been shared with a Service Provider, you may need to contact that Service Provider directly to request access to or correction of information they hold about you.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website following any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Business Name: Cleaner Buddy
Operated by: Global Genie Marketing and IT Services Pty Ltd
ABN: 28 676 213 844
Website: www.cleanerbuddy.com.au